Privacy Policy

2. What personal information we collect

We collect only the personal information that is reasonably necessary for the tender participation and verification purposes described in this policy. The categories of information we typically collect include:

• Contact details for individuals acting on behalf of a corporate registrant: full name, corporate email address, and direct telephone number.
• The name and ABN (or ACN) of the registrant’s organisation.
• Regulatory licence details: the registrant’s DCCEEW Synthetic Greenhouse Gas Licence (SGGL) number, and any supporting documentation submitted as part of the verification process.
• Sealed bids submitted through this platform, together with correspondence and other tender-related communications sent to us.

We do not collect sensitive information (as defined in the Privacy Act) unless you volunteer it and it is directly relevant to a tender. We do not collect payment card details through this platform.

3. How we collect personal information

We collect personal information directly from you when you:

• Submit a registration of interest through this site.
• Correspond with us by email or telephone in relation to a tender.
• Submit a sealed bid through this platform, or execute tender documentation as part of settlement.

We will always collect personal information by lawful and fair means, and only with your knowledge. We will not collect personal information from third parties without your consent unless we are otherwise permitted by law.

4. Why we collect personal information

We collect and hold personal information solely for the following primary purposes:

• Verifying that a prospective participant holds a valid DCCEEW Synthetic Greenhouse Gas Licence (SGGL), which is a condition of participation.
• Managing the registration and information memorandum distribution process.
• Receiving and processing sealed bids and executing sale agreements.
• Communicating with registered participants about tender schedules, outcomes, and settlement requirements.
• Complying with our legal obligations, including those under the Ozone Protection and Synthetic Greenhouse Gas Management Act and associated regulations.

We will not use your personal information for any purpose that is incompatible with the primary purpose of collection without your consent, unless otherwise required or permitted by law. We do not use personal information for direct marketing.

5. Disclosure of personal information

We may disclose personal information to the following parties where disclosure is reasonably necessary for the purposes described in section 4:

• Professional advisers, including a solicitor, that Greenstar may engage where required to coordinate settlement of a particular transaction.
• The Department of Climate Change, Energy, the Environment and Water (DCCEEW), to the extent required for the lodgement of quota transfer documentation (including DCCEEW Form 35) and verification of licence status.
• Our professional advisers (legal, accounting, or compliance) where disclosure is necessary for them to provide services to us and subject to appropriate confidentiality obligations.
• Government agencies or law enforcement, where we are required to disclose by law, court order, or regulatory obligation.

We do not sell, rent, or otherwise commercialise personal information. We do not disclose personal information to third parties for their own marketing purposes.

We do not currently disclose personal information to overseas recipients. If this changes, we will update this policy and comply with our obligations under APP 8.

6. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include:

• Storing electronic records in cloud services with access controls restricted to authorised personnel.
• Using encrypted email or secure document portals for the transmission of sensitive tender documents where practicable.
• Limiting access to personal information to staff and contractors with a genuine need to access it.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law. Once information is no longer needed, we will take reasonable steps to destroy or de-identify it.

7. Data quality

We take reasonable steps to ensure that the personal information we hold is accurate, up to date, and complete. If you become aware that information we hold about you is inaccurate or out of date, please contact us using the details in section 11 and we will correct it promptly.

8. Access to and correction of personal information

Under the Privacy Act, you have the right to request access to personal information we hold about you and to request its correction. To make such a request, please contact our Privacy Officer using the details in section 11.

We will respond to access and correction requests within a reasonable time and, in any event, within 30 days. We will not charge a fee for making a request. In some circumstances we may be unable to provide access (for example, where disclosure would affect the privacy of another individual or would prejudice an ongoing legal process). If we refuse access, we will give you written reasons.

9. Cookies and analytics

This site uses a minimal number of cookies and similar technologies. We may use analytics tools to collect aggregated information about site usage (such as page views and session duration). We do not use this data to identify individual visitors.

Details of the specific analytics service used, the data it collects, and opt-out options are: [TBC]. We will update this section before launch with full details of any third-party analytics or cookie services deployed.

You may disable cookies in your browser settings. Doing so will not prevent you from accessing publicly available content on this site, but may affect certain functionality.

10. Complaints

If you believe we have handled your personal information in a way that does not comply with the Privacy Act or the Australian Privacy Principles, you may make a complaint in writing to our Privacy Officer using the contact details in section 11.

We will acknowledge your complaint within five business days and will endeavour to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Telephone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001, or GPO Box 2999, Canberra ACT 2601

11. Contact us

All privacy enquiries, access requests, and complaints should be directed to our Privacy Officer:

• Name: Privacy Officer, Greenstar Climate Solutions Pty Ltd [TBC]
• Email: max.spanjer@greenstar-capital.com
• Post: Melbourne, Victoria, Australia

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. The current version will always be available at this URL. We encourage you to review this policy periodically. Continued use of this site after a policy update constitutes acceptance of the revised policy.